Zendesk is a customer service software company. Their platform provides businesses with tools to manage customer support inquiries through multiple channels, including email, chat, phone, and social media. Zendesk’s technology uses AI-powered chatbots and self-service options to help customers find answers quickly.

Their platform offers a range of features for businesses of all sizes, from small startups to large enterprises. These include ticketing systems, knowledge base management, analytics and reporting tools, and integrations with other business applications.

Features:

• Provides a suite of customer service and help desk products.
• Software includes ticketing systems, live chat, CRM tools, and customizable dashboards.
• Services range from meeting basic customer needs to automating complex operations.
• Products are available for teams of any size and offer multi-department collaboration.
• Customers can access support integrations with third-party programs like Salesforce and WordPress.