Aircall is a cloud-based phone system designed for businesses of all sizes. It was founded in 2014 by Olivier Pailhès, Jonathan Anguelov, and Xavier Durand with the aim of providing a more flexible and scalable alternative to traditional phone systems. Aircall allows businesses to make and receive calls from anywhere in the world using just an internet connection. The platform offers a range of features such as call recording, call routing, analytics, and integrations with popular CRM tools like Salesforce and HubSpot.

One of the key benefits of using Aircall is its ability to improve communication and collaboration within teams. With features like call routing and analytics, businesses can ensure that calls are being directed to the right person at the right time, improving response times and customer satisfaction. Additionally, Aircall’s integration with CRM tools allows for seamless tracking of customer interactions across multiple channels. Overall, Aircall offers a modern solution for businesses looking to streamline their communication processes while maintaining high levels of reliability and flexibility.

Features:

•Aircall is a cloud-based phone system designed for businesses to streamline their customer communication.
• It provides features such as call forwarding, voicemail transcription, and automated dialing.
• Aircall also offers integrations with popular CRM solutions like Salesforce, Zendesk and Hubspot to help businesses manage their contacts more efficiently.
• Additionally, it has an analytics dashboard which helps users track key metrics such as average wait time or the number of unanswered calls in real-time.
• The platform can be used on both desktop and mobile devices allowing employees to stay connected while they’re on the go.