Simplr is a customer service platform. It helps businesses provide effective customer service affordably by automating their customer service operations. With its AI technology, it can quickly understand customers’ enquiries and provide fast and accurate responses with minimal effort from the customer service team.
Simplr’s AI-based system allows businesses to customize their services depending on their customers’ needs. It also offers insights into how customers are interacting with the business, allowing them to identify areas of improvement and make better decisions in the future.
• Helps businesses improve their customer service process.
• It allows companies to deploy AI-powered bots on popular messaging platforms, helping to automate routine customer interactions and save time.
• The platform also provides features like proactive ticket triaging, powerful analytics, and real-time notifications so companies can stay one step ahead of their customers.
• With Simplr’s integration capabilities, businesses can connect with existing CRM systems and provide a cohesive customer service experience across multiple channels.