Gorgias is a customer service app for Shopify stores that helps businesses to deliver an exceptional customer experience. Gorgias allows businesses to access various customer service features from their Shopify dashboard. 

The app includes ticketing, live chat, email automation, and a knowledge base, helping businesses manage customer inquiries more efficiently. Gorgias also provides businesses with powerful analytics, allowing them to gain valuable insights into customer service performance.

Features

• Automated customer service: Gorgias provides an AI-powered helpdesk to answer customers’ inquiries quickly and accurately.
• Personalized experiences: Gorgias allows Shopify store owners to customize the customer service experience with personalized messages, templates and automated workflows.
• Integrated platform: Gorgias integrates with Shopify, Facebook Messenger, and other popular customer service platforms, so customers can get help from any channel.
• Real-time analytics: Gorgias provides real-time analytics and insights into customer behavior to help store owners improve their customer service strategies.
• Automated ticketing: Gorgias automates ticketing and resolution processes, so store owners can focus on more important tasks.